At Solstynix, we consider it our responsibility to ensure complete satisfaction of our customers. If you are not fully satisfied with your purchase, we promise a clear and fair process for return, refund, and cancellation. Please read through our Return, Refund, and Cancellation Policy below:
Return Policy
1. Who is Eligible for Returns:
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Products sold can be returned within 30 days of the date of purchase.
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The product should be in its original state with no use and in its packaging, along with all the included accessories and documentation should be there.
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Returns are only acceptable if the product has never been used or activated at all.
2. Return Procedure:
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To return a product, please contact our customer service department at [email protected] to get a Return Authorization Number (RAN).
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After getting the RAN, return the product within 7 days.
Refund Policy
1.Eligibility for Refund:
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A refund will be issued only if the return conditions are satisfied and the product is returned in its original, unused state.
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Within 14 days from the date of receiving the returned item and determining that it meets the return conditions, we will process a refund.
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The refund will be credited to your bank account.
2. Partial Refunds:
If the returned item indicates signs of use or damage that were not there when it was shipped, a partial refund may be issued. The amount will be determined by the condition of the returned product.
3. Refund Denials:
Refund requests will be denied if the product is returned after the 30-day return period, has been used or activated, or does not meet our return requirements.
Cancellation Policy
1. Order Cancellation:
You can return your order within 24 hours of making it, by contacting our customer service at [email protected]. Orders that are shipped cannot be returned.
2. Non-Returnable Items:
Custom crypto mining hardware and any opened or used products are non-returnable once the order is completed.
Exchanges
Exchanges are not available now. If you want to exchange an item, you will have to send back the original product and order a new one.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at [email protected] with pictures of the damage. We will replace the product or provide a full refund upon your preference. Return shipping for damaged or defective items is covered by Solstynix.
